Türk Telekom International’s Network Operation Center (NOC) is located in Vösendorf, Austria from where the entire Türk Telekom International network is monitored and managed. The Türk Telekom International NOC team is highly competent and motivated and available 7×24.
Their responsibilities cover managing end-to-end services, having direct access to network management systems and being directly available for the customers. Türk Telekom International’s NOC team is committed to guarantee the highest level of service to all Türk Telekom International customers.
NOC Features
- Single point of contact for all operation issues all customers, all services, all geographical areas
- 24×7 availability
- Bilingual communication (English and German)
- Monitoring and management of the transmission and IP network
- Engineers directly available for customers
- Service Managers dedicated to customers
- Proactive network management
- Direct control over 3rd party providers
- Remote monitoring of sites and dark fibers
- Direct control over 3rd party providers
- Well defined escalation path to manage critical situations
Contact
- Phone: +43 1 6999 408 202 or 211
- Fax: +43 1 6999 408 505
- E-mail: noc[at]turktelekomint.com
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Türk Telekom Group is Türkiye’s world-class, integrated telecommunication and technology services
provider offering its customers the complete range of mobile, broadband, data, TV and fixed voice
services as well as innovative convergence technologies under the unified “Türk Telekom” brand. Türkiye
is one of the largest telecom markets in EMEA region with growing population and increasing
number of households.
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